Strategic Business Letters And E-mail, Paperback by Lindsell-Roberts, Sheryl, ISBN 0618448330, ISBN-13 9780618448333, Like New Used, Free shipping in the US In this lively guide, a business writing consultant introduces her six-step process for writing persuasive letters, then provides sample letters for marketing, job searches, customer relations, collections, placing orders, and contacting the media. The closing section briefly suggests a proper form for electronic mail and offers tips on creating effective web sites. Annotation ©2004 Book News, Inc., Portland, OR ()