Business Communication : Building Critical Skills, Paperback by Locker, Kitty O.; Kaczmarek, Stephen Kyo, ISBN 0073403261, ISBN-13 9780073403267, Used Good Condition, Free shipping in the US Broken into 30 modular chapters, this text provides topic-focused modules, allowing instructors to customize their resources piece-by-piece to best suite their course and teaching style. Each module has a strong workplace activity orientation, supporting students to build critical skills in writing, speaking, and listening.